Q: Who can use your products?

ANSWER: Males and females of all ethnicities. The products can be applied to all hair textures (natural/relaxed), lengths and styles (extensions, braids, color treated hair, dreadlocks etc.).

Q:  What types of oil do you offer?

ANSWER: There is one Female oil (30ml/50ml) and one Male Oil (30ml) Kids Oil (30ml/100ml)

Q: What is the difference between the male and female blend?

ANSWER: The male blend has increased portions of the essential oil “Cedarwood” and Ylang Ylang which assists with male pattern balding and pre-mature graying. It is slightly thicker than the women’s blend and it has a woodsy scent. The female blend is light in texture has an earthy floral scent.

Q: What makes this hair oil different than others currently on the market?

ANSWER: As consumers grow more conscious of their health, hair products, oftentimes, have chemicals, additives and synthetic ingredients in them. This oil is an all-natural blend of ten essential oils and three carrier oils that all target hair strengthening and hair restoration.

Q: How can I use the oil?

ANSWER: You can use the oil topically or in a treatment form. Depending on your individual need, the oil can be added to a conditioning treatment of choice, as a hot oil treatment or on a daily basis by way of spot treating with massage (this stimulates areas of concern) ends sealant even taming fly-a-ways! This hair oil is highly absorbent without a "weighed down" effect. Be mindful with any oil, portion control is important until you have become comfortable with how (you) incorporate the blend into your personal regimen.

Q: What are the benefits of Simplicity Hair Oil?

ANSWER: Generally all hair types and textures have challenges. I have researched and compounded these essential and carrier oils to target some of the most troubling issues to date: lack of moisture, thinning or shedding hair (not attributed to any major health issues), dry/split ends, managing texture variations in the hair, lack of NATURAL shine, dandruff/itchy scalp.

This oil actually penetrates the scalp and the hair follicle to assist in addressing, maybe even correcting some of these issues.

Q: Can children/kids use the hair oil blend?

ANSWER: Our products are useful for children, however kids 8 and under systems may still be determining what their body may be allergic to. The blend is all-natural made from seeds, flowers, plants and bark. Researching the ingredients is highly recommended. A skin patch test up to a week to rule out sensitivity or reaction is advised prior to full strength use if purchased.

Q: Will this oil help if I have a pre-existing health or medical condition?

ANSWER: It is advised to research our ingredients on the website and discuss any product use and ingredients with your doctor. You can also review our customer comments and feedback here on the website and our social media page: Instagram @sho_products. You must make your own assessment if you choose to try our line. Keep in mind, many medications for health related issues have hair loss or thinning as a side effect. We make no claims of effectiveness as results will vary.

Q: Can I use the products if I am pregnant or nursing?

ANSWER: The blend is all-natural with no artificial ingredients or harsh chemicals. Essential oils can travel to the bloodstream with consistent use. It is advised to research all ingredients listed in detail on the website, even discussing the use and ingredients with your physician. Peace of mind is important. To utilize would be strictly to the consumer's discretion.

Q: What is the scent like?

ANSWER: The scent of the blend is the combination of the 13 oils. Use a small portions as you become comfortable with the scent as it should not linger where it is unpleasant to have in your hair or on your scalp. If so, reduce your portions.

Q: How often should I apply the oil?

ANSWER: Practice portion control depending on how you style your hair. Fingertip to tic tac size for edges and ends and spot treating if this is your focus. Extensions ( we offer a regimen for “active” customers that can be requested through email). Your body heat will disperse the oil over all areas without a greasy residue or feel left behind. Daily use is fine or every other day. This depends on what your hair goals are and how consistent you plan to be with your regimen. Conditioning/hot oil treatments (quarter to half a teaspoon) amount of oil is good. There is no set way to use the oil. Results vary.

Q: When should I expect results?

ANSWER: Each individual responds differently to the use of SHO from edge care to hydration to follicle stimulation to better texture management. Your constant use, hair issue, conditioning treatments, massaging the scalp along with protecting the hair when heat styling plays a major role in results! Determine the cause of your hair issues, this way you build an effective hair regimen for improvement.

Q: Can I return the product(s) if I am dissatisfied with the results?

ANSWER: We do not accept returns on all of our products. Results vary on a person to person basis. We strongly suggest assessing your current hair condition, reading reviews and ingredients of our products to determine if our line suits you. Staying consistent will encourage healthier hair and scalp.

Q: Can your products be used on damaged, bleached hair and split ends?

ANSWER: The products assist with hair repair. The hair oil helps restore the hair to a healthier state bringing moisture, texture management, split end prevention, scalp health and strength to hair follicle. The shampoo and conditioner(s) is a simple cleanse/condition. Our ingredients are potent, natural and nourishing.

Q: Why is the bottle so tinted? I can’t see how much oil I have left.

ANSWER: Essential oils are active. Our bottling helps preserve the blend and keeps your oil fresh for 18 months, by blocking UVA rays that may decrease the essential oils effectiveness. Our bottling protects the active essential oils and maintains constant freshness.

Q: Do I need to purchase all products to get best results or just the oil by itself?

ANSWER: We do not sell or promote our products as kit-types where you must purchase one, two or more for specific results. Research of each product’s ingredients and its performance along with consumer reviews and progress photos, you are able to decide what products will best suit your personal needs.

Q: Where can I purchase your products?

ANSWER: Online only. www.sho-products.com We do not have any retail suppliers.

Q: Do you offer International shipping?

ANSWER: We offer "Express Mail Services" from the U.S. Postal Service. Fees start at $45 US dollars and up. Custom fees also apply when the package arrives in your country. We encourage getting other interested parties to share these costs.

Q: Which web browser should I use?

ANSWER: Our website is compatible with Safari, Firefox and Chrome.

Q: I tracked my order and it says “Delivered” but I never received it?

ANSWER: You have the option to purchase Signature Confirmation at the time you place your order. This provides extra security for your package where you must visit the post office in your area to retrieve the package once you sign for it. Standard Priority Mail the package will deliver to the address provided left at the front door or mailbox if the package fits. If the consumer does not receive the package yet it is scanned in the system with a date and time of delivery, Simplicity LLC is (not) responsible for a refund or replacement. ONCE YOU HAVE BEEN GIVEN YOUR TRACKING NUMBER VIA EMAIL FOLLOW ALL TRANSIT ACTIVITY CLOSELY FROM THE SHIP DATE TO THE DELIVERY ESTIMATED DATE. BY DOING SO, IF THERE ARE ANY DISCREPENCIES YOU ARE ABLE TO CONTACT YOUR LOCAL POST OFFICE IMMEDIATELY FOR ASSISTANCE!